TERMS & CONDITIONS

Terms of Purchase, Software Access, and Refund Policy Clinical Allergy Guard, Inc., ("Clinical Allergy Guard," "we," "us," or "our"), stands behind our software platform and services. Any and all purchases made from us (including all related website properties, B2B sales agreements, and software subscriptions) are covered by the following policies.

General Prices for our software platform, per-patient-per-month (PPPM) licenses, and onboarding services are subject to change without notice. By purchasing any software license, service, or event access from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy, as well as our Privacy Policy. If you do not agree to these Policies, please do not purchase our services or enter into any transaction with us.

Privacy Policy Please review our Privacy Policy, which governs your visit to our website, your use of our application, our handling of Protected Health Information (PHI) under HIPAA, and any purchases made on our website.

Medical Disclaimer & No Guarantee of Results Clinical Allergy Guard is a software platform designed to assist healthcare providers and patients in tracking Oral Immunotherapy (OIT) protocols. We do not provide medical advice, diagnosis, or treatment. We do not guarantee that you will achieve any specific health, financial, or operational results. The information provided is on an informational basis only. If you are a patient or parent, you use such information at your own risk and must always follow the exact guidance of your board-certified allergist. There is no assumption of responsibility by Clinical Allergy Guard for any errors or omissions that may appear in any program materials, medical logs, or written information.

SaaS Subscriptions, Build-Out Fees, and Digital Access All software subscriptions and digital access sales are final. We do not offer digital product refunds. Once software access, dashboard environments, or digital downloads have been assigned to your clinic or account, they cannot be retrieved.

ALL ENTERPRISE BUILD-OUT FEES AND SET-UP FEES ARE STRICTLY NON-REFUNDABLE AS THEY REPRESENT SERVICES RENDERED TO CREATE AND SECURE YOUR ACCOUNT INFRASTRUCTURE.

Please be advised that any and all agreements for our platform are NOT subject to cancellation, refund, or store credit outside of the explicit terms defined in your Business Associate Agreement (BAA) or Master Service Agreement (MSA). We do not accept any verbal modifications of these agreements, and the "no refund and no cancellation" policy stated within them is strictly adhered to.

By signing a B2B software agreement or purchasing platform access, you agree to all Terms of Use and this Terms of Purchase and Refund Policy, including that you agree not to initiate a chargeback for any services rendered or for digital access that has been delivered. You also agree and acknowledge that for annual or multi-year enterprise contracts, you are paying in monthly installments on your total contract value as a payment plan, not a freely cancelable recurring subscription fee.

Canceling or removing the credit card on file does not cancel your enterprise subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement. If you are attempting to modify your renewal or have problems accessing the software, please contact our Customer Support Department immediately at (586) 300-5143 during the hours of 9 AM – 6 PM EST, Monday through Friday, or email us at [email protected].

Software purchases do not grant rights to the buyer to share, reproduce, white-label, or resell the product or platform architecture in any way.

SMS Terms & Conditions

• Age Restriction: You must be 18 years of age or older to opt-in and receive text messages from Clinical Allergy Guard. By opting in, you confirm that you meet this age requirement.

• Description of SMS Use Cases: By opting in, you agree to receive text messages from Clinical Allergy Guard, Inc. regarding promotional, operational, and informational updates.

• Message Frequency: Message frequency varies based on your active treatment cycle or account status.

• Message and Data Rates: Message and data rates may apply.

• Opt-Out Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the number you received the message from. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

• Customer Support Contact: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to [email protected] or call (586) 300-5143.

• Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Modifications to Terms

Be sure to return to this Policy periodically to review the most current version. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page, and upon request, we will provide you with information regarding any changes made.

This policy was last updated on August 11, 2026.